The term ‘En Croup Bas’ or ‘us’ or ‘we’ refers to the owner of the website whose address is The Suffolk Barn, Norton, IP31 3LP. The term ‘you’ refers to the user or viewer of our website.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
He/she has read these terms and conditions, is over 18 years of age and has the authority to and does agree to be bound by them;
Upon making your booking online or over the phone, you agree to pay to us 50% of the booking fee immediately and the remaining 50% no longer than 6 weeks prior to your arrival date. When making a booking where your arrival date is within 6 weeks full payment will be taken immediately.
The balance of the arrangements must be paid 6 weeks before your arrival. If full payment is not received by the due date, we may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
You are strongly advised to take out a policy of insurance in order to cover you and your party against the cost of cancellation by you and the cost of assistance in the event of accident or illness and other expenses. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.
It is a condition of your contract, that you act with reasonable prudence and caution whilst on holiday. In the event of you causing any accidental damage or breakage you will be liable for the full cost of any repairs or replacements which may be required plus reasonable costs for arranging the repairs or replacements. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party should your conduct fall below an acceptable standard and damage / loss is caused as a result.
Bookings require a surety/housekeeping deposit of £500 in addition to the cost of the rental. This must be paid prior to your stay with us. If no accidental damage or breakages occur then we undertake to repay the surety in full within 10 working days following your check-out.
Where you have booked accommodation with us, in the event that you have any concerns or cause for complaint, please inform us immediately, using the contact details provided to you. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint at the time of it arising and this may affect your rights under this contract.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or that of the supplier concerned.
At the time of booking you must advise us of any pre-existing medical conditions which you have that may affect your stay in any accommodation which we offer, e.g. disabilities, allergies etc. Acting reasonably, if we are unable to properly accommodate your needs we will not confirm your booking or, if you did not give us full details at the time of booking, we will (in cases where you have booked accommodation) cancel your booking and impose applicable cancellation charges (set out in Clause 13), when we become aware of these details.
These Booking Terms and Conditions are governed by English Law and the courts of England and Wales shall have sole jurisdiction over any dispute arising out of them.
The price of your accommodation will be confirmed on booking. When you have booked and paid your deposit (or the full amount if you book within six weeks of arrival), the price of your booking as shown on your confirmation email is guaranteed, unless you elect to change the confirmed booking. The price of your confirmed booking is also subject at all times to changes arising from government action such as changes in VAT or any other government imposed changes.
We endeavour to ensure that all of the information and prices which we advertise are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. We strive to ensure accuracy of descriptions shown however we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed.
If you or any other member of your party decides to cancel your confirmed booking you must notify to us by email at [email protected].
Your notice of cancellation will only take effect when it is received in writing by us. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below.
Please note that certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements. We will deduct the cancellation charges from any monies you have already paid to us.
Weeks prior to arrival Percentage of booking rental price
Over 6 weeks 50%
Under 6 weeks 100%
We may in exceptional circumstances be required to cancel your accommodation booking, in which case a full refund of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation.
Very rarely, we may be forced by “force majeure” to change or terminate your arrangements after your holiday has commenced. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.
a) The act(s) and/or omission(s) of the person(s) affected;
b) The act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
c) Unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
d) An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
a) Loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the applicable excess on your travel insurance policy because you are assumed to have adequate insurance in place to cover any losses of this kind.
b) Claims not falling under (a) above or involving injury, illness or death
The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
The swimming pool is a saltwater pool, heated by the sun and is operational between 1st May and 30th September each year. Anyone using the pool does so at their own risk and they are responsible for their children. Users should enjoy quietly, with specifically no diving or bombing allowed at the pool.
Only children over the age of 12 are permitted to stay at En Croup Bas. Their parents/guardians are responsible for their safety and behaviour.
En Croup Bas does not accept dogs or other domestic animals in the property or grounds.
We do not accept bookings for stag or hen parties. Any bookings made online will be cancelled and access denied on arrival so we politely request that this is respected so as to avoid disappointment.